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Network Rail misses all targets for punctuality of passenger services in England and Wales
The Office of Rail Regulation (ORR) has published its assessment of Network Rail’s performance in 2012-13, the fourth year of its current five year funding period.The report highlights the continued growth of Britain’s railways over the past year as the number of passenger journeys increased...
Network Rail announces "reduced" bonuses for its directors
A year that saw some successes as well as some targets missed has resulted in a significantly reduced annual bonus for Network Rail’s five executive directors.The financial year 2012/13 saw: Passenger satisfaction reach a record high – 85% Passenger numbers reach 1.5bn for the first...
Latest figures show that more than nine out of 10 trains ran without delay
Responding to the latest rail performance data covering the 03 March to 31 March 2013, a spokesperson for the Association of Train Operating Companies (ATOC) said:“These figures show that, on average, more than nine out of ten trains are arriving without delay."Train companies know how...
Impact of severe weather on train services ‘is a wake-up call to us all’, says Network Rail chief ex
Commenting on the Office of Rail Regulation’s quarterly performance monitor, which highlighted the impact of extreme weather on train performance, Network Rail chief executive David Higgins said: "We recognise that this has been a difficult period for passengers, with disruption on many lines...
Regulator concerned about the resilience of Britain’s railways
Network Rail must improve the resilience of Britain’s railways in adverse weather conditions such as snow and heavy rain, said the Office of Rail Regulation (ORR) today as it published its latest analysis of rail performance.ORR’s last analysis report, published in December 2012, highlighted...
East Anglia: Commuters’ shock at rail survey outcome
East Anglia: Commuters’ shock at rail survey outcomeBy Matthew Stott Wednesday, January 30, 2013 9:16 AMfrom: http://www.eadt.co.uk/news/east_anglia_commuters_shock_at_rail_survey_outcome_1_1832531A RAIL users’ group says it is “very surprised” after Greater Anglia was named the most...
Greater transparency from industry will support a better railway
Greater transparency in the rail industry will support better customer satisfaction with rail services, improved value for money and greater public trust, said Office of Rail Regulation (ORR) Chair, Anna Walker, at the Rail Transparency Conference in London today.The conference, hosted by ORR,...
Network Rail working with train operators to improve its grip on performance
The Office of Rail Regulation (ORR) has today published its quarterly report showing that Network Rail, working with train operators, is getting a better grip on performance.Earlier this year ORR raised concerns about Network Rail’s plans to deliver improved punctuality on long distance...
Network Rail on target for efficiency savings, rail regulator reports
Network Rail has achieved efficiencies of £775m over the past three years and is currently on target to deliver required savings by 2014, says a report published by the Office of Rail Regulation (ORR) today.ORR’s annual assessment of Network Rail’s efficiency and financial performance...
Train service performance remains the main cause of passengers' complaints
New statistics published today by the Office of Rail Regulation (ORR) show that train service performance remains the main cause of passengers’ complaints.Updated rail complaints data highlight that between 1 April 2012 and 30 June 2012 (2012-13 quarter 1) nearly one third (32%) of rail...

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