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Train companies sign up to new licence conditions on passenger information
In response to the confirmation that all rail operators have signed up to new licence conditions on passenger information, Michael Roberts, Chief Executive of ATOC said: “For a number of years now significant amounts of time and money have been invested in providing better information for...
ATOC response to ORR statement on licensing for PIDD
A spokesperson for the Association of Train Companies said: “Significant amounts of time and money have been invested in providing better, more consistent information for passengers – both before and during consultation on the ORR’s proposals. But we know that more needs to be done, which...
Securing better passenger information
Train operators have asked for more time to prepare for new obligations aimed at ensuring passengers receive appropriate, accurate and timely information, the Office of Rail Regulation (ORR) confirmed today.ORR will allow train operators until 1 March 2012 to develop the industry code of practice...
Train companies respond to ORR's proposed licence change on passenger information
Responding to the ORR’s proposed licence change on passenger information, Michael Roberts, Chief Executive of the Association of Train Operating Companies (ATOC) said:“Significant progress has been made in recent years and the industry is investing millions of pounds to provide better, more...
Train companies respond to ORR’s proposed licence change on passenger information
 From: http://www.breakingtravelnews.com/news/article/train-companies-respond-to-orrs-proposed-licence-change-on-passenger-inform/Train companies respond to ORR’s proposed licence change on passenger information 2nd Dec 2011Responding to the ORR’s proposed licence change on...
Rail regulator acts on passenger information
The rail regulator has today set out its intention to underpin the rail industry’s initiatives for providing appropriate, accurate and timely information for passengers.New obligations in the licences of all train companies, station operators and Network Rail will ensure the whole rail network...
Train companies respond to report into rail passengers' needs during unplanned disruption
In response to Passenger Focus’s report into rail passengers’ needs during unplanned disruption, a spokesperson for the Association of Train Operating Companies said:“We understand passengers’ frustration where there is disruption and appreciate that they want concise, relevant and up to...
Passengers want honesty when they face rail delays
In a report released today, the independent passenger watchdog has found that some passengers do not believe the reasons given to explain delays and cancellations. The research suggests that passengers want franker, more factual explanations of what has gone wrong.Passenger Focus worked in...
Regulator proposes new powers to ensure improvements in passenger information
New regulatory powers to underpin the rail industry’s drive to deliver improved passenger information have today been proposed by the Office of Rail Regulation (ORR).ORR proposes to clarify and consolidate accountability for passenger information between train operators and Network Rail, with...
Train companies reaffirm commitment to improving information to passengers during disruption
Reaffirming train companies commitment to improving information to passengers during disruption, a spokesperson for the Association of Train Operating Companies (ATOC) said:“We recognise that the industry needs to get consistently better at providing information to passengers when there is...
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