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London Overground remains passengers' favourite

Passenger satisfaction at 92 per cent. Investment needs to continue as passenger numbers soar with railway's popularity.

London Overground has once again been voted by passengers as one of the best rail services in the region.

In today's report by the travel watchdog Passenger Focus, Transport for London's (TfL) rail network around the Capital scored customer satisfaction of 92 per cent.

This compares with an average of 81 per cent for services across the rest of region.

On 85 per cent of the factors used to measure satisfaction - such as punctuality, reliability, cleanliness and helpfulness of staff - London Overground scored higher than other services in the South East.

Transport for London's (TfL's) Director of London Overground, Mike Stubbs, said: 'London Overground continues to demonstrate the benefits that are delivered to passengers and the economy if investment is made in rail services.

'Londoners are flocking to London Overground in increasing numbers as we work day in, day out to deliver fast, reliable and more comfortable journeys.

'We are also making new investment to add a further carriage to trains as the rapid population growth we have seen in London continues.'

Peter Austin, Managing Director at London Overground Rail Operations Limited (LOROL), which operates the railway on behalf of TfL, said: 'We are delighted to have achieved a 92 per cent passenger satisfaction rate in the latest Passenger Focus survey.

'We were particularly pleased to have scored so well with regard to the helpfulness and attitude of our team.

'It is thanks to our highly skilled and trained staff who are proud to serve London, our record in punctuality and the effectiveness of our processes and procedures that has enabled us to achieve this ongoing success.'

 


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