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"Train companies understand passengers' frustration when they cannot get a seat" - ATOC

Responding to the DfT’s statement on tackling crowding on some of the busiest rail services, Michael Roberts, Chief Executive of the Association of Train Operating Companies (ATOC), said:

"Faster trains and better services are attracting record numbers of people to the railways, but the flip side is overcrowding on some routes.

“Train companies understand passengers' frustration when they cannot get a seat and operators are taking action where they can. The DfT’s statement highlights the steps operators have taken to increase capacity or where they plan to introduce extra services. Overall, train companies now run 20 per cent more services a day than they did 15 years ago.

“But train companies also depend on others to tackle overcrowding. That is why we set out plans last year with Network Rail to provide nearly 180,000 more seats when services are busiest and why we need government to give operators more flexibility to respond to passenger demand.”

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