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Operators urged to tackle crowding on busiest services

Train operators are urged to tackle overcrowding on their services after a list reveals the top 10 most congested trains.



Transport Minister Norman Baker has urged train operators to continue work to tackle congestion on their services following the publication today of the top 10 most crowded trains.

London is served by some of the busiest trains in the country according to the list of crowded trains.

Norman Baker said:

Climbing on a crowded train where there is little space can often be an unpleasant experience and I sympathise with passengers who have to travel on these services.

The operators on the list are aware of the crowding problems on these particular services. I will be monitoring these services closely, and others which have not made the top 10 list, and urging train companies to reduce crowding on the busiest services.

Rail has experienced unprecedented growth in recent years. That is why we are investing in more carriages, longer trains and better services and funding major projects like HS2, Crossrail and Thameslink, all of which will significantly boost capacity on our rail network.

It is an important tool to give increased transparency to passengers and help the industry act to improve journeys.

The list, compiled from data collected in Autumn 2011, shows that the following services were the busiest in England and Wales (in descending order):

  1. 7:44am service from Henley on Thames to London Paddington – load factor 180%
  2. 7:32am service from Woking to London Waterloo – load factor 164%
  3. 6:13pm service from London Euston to Birmingham New Street – load factor 162%
  4. 4:48pm service from London Euston to Birmingham New Street – load factor 160%
  5. 6:30am service from Banbury to London Paddington – load factor 158%
  6. 7:55am service from Stourbridge Junction to Stratford-upon-Avon – load factor 157%
  7. 6:23am service from Manchester Airport to Middlesbrough – load factor 155%
  8. 6:17pm service from London Liverpool Street to Shenfield – load factor 154%
  9. 7:14am service from Alton to London Waterloo – load factor 152%
  10. 5:46pm service from London Euston to Birmingham New Street – load factor 152%
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