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Train companies respond to report into rail passengers' needs during unplanned disruption

In response to Passenger Focus’s report into rail passengers’ needs during unplanned disruption, a spokesperson for the Association of Train Operating Companies said:

“We understand passengers’ frustration where there is disruption and appreciate that they want concise, relevant and up to date information about what has gone wrong and how long it will take to fix the problem.

“Improving information during disruption is now one of the railways’ priorities and we recognise that the industry needs to get consistently better at it.

Operators, together with Network Rail, will continue to invest in improving the information provided to passengers when things do go wrong.”

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