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Plans to change popular RingGo cashless parking system at stations

 

7 March 2011

Rail commuters revolt against parking changes

 

Thousands of rail commuters from Glasgow to London and all points between to Penzance, face chaos when plans to replace a popular cashless parking service with a new, relatively untested scheme come into force from next week (14 March).

 

RingGo, which provides the current system, is used by more than 2million motorists across the UK, many of them early adopters of the scheme launched by First Great Western six years ago. It has become a popular alternative to cash payments, as it enables rushed commuters to avoid searching for coins and queuing at the machine for a ticket. Instead, they can pay their parking charge quickly and easily by mobile phone, using their credit or debit card. 

An announcement by First Great Western and Network Rail to replace the system with one devised by enforcement company APCOA has met with huge public condemnation.

 

Within hours of the statement, hundreds of RingGo customers had visited the TheYellowLines website (http://tinyurl.com/TheYellowLinesComments) to complain about the service removal. 

 

Among the hundreds of comments of support on the website, are:

 

This is a good system that works. The customers like it. … Ruth Allington

Can see absolutely no reason to change as the RingGo system works extremely well - quick and easy to use- quite clear that Great Western don’t want to listen to their customers … Simon Ingram

This seems a ridiculous change … Can FGW guarantee that the new system will be as efficient and effective as Ringo? I value its flexibility and ease of use – it saves me carrying cash and gives me a clear invoiced record of my parking charges that are acceptable to my company expense manager. If it aint broke don’t fix it … Sue Leach

RingGo are excellent – they should be retained … James Fulford

Commuters have been told that the service is being changed because of increased charges being imposed by RingGo; and that APCOA is a bigger operator. Neither point is accurate, as rail users are not charged to use the RingGo scheme and there are no plans to do so. APCOA operates 28 cashless parking locations against 3128 run by RingGo across the UK.

 

Joanna Miller, Chief Executive for RingGo, said “It’s been truly amazing to see the level of support there has been for our service. We find it incredible that so many people should have taken the time and effort to express their feelings, both on this site and indeed onwards to those whom they hope may assist in changing this decision.

 

“We’re particularly surprised, because, we are after all, talking about a parking service – and it’s so rare for parking to generate this sort of positive sentiment. It just shows the strength of feeling motorists have for RingGo – it’s something they rely on to work for them, and there is widespread dismay that they will lose this.”

 

Locations affected

 

RingGo currently operates at the following First Great Western and Network Rail stations:

 

Location

Zone Name

Aldermaston

Aldermaston Station

Barnstaple

Barnstaple Station

Bath Spa

Bath Spa Station (East & West)

Bodmin

Bodmin Parkway Station

Bourne End

Bourne End Station

Bridgewater

Bridgewater Station

Bristol Parkway

Bristol Parkway Station

Bristol Temple Meads

Inside Station Car Park

Bristol Temple Meads

Outside Station Car Park

Burnham

Burnham Station

Castle Cary

Castle Cary Station

Charlbury

Charlbury Station

Cheltenham Spa

Cheltenham Spa Station

Chippenham Station

Car Park No 1

Chippenham Station

Car Park No 3 – North

Cholsey

Cholsey Station

Clifton

Clifton Down Station

Crowthorne

Crowthorne Station

Dawlish

Dawlish Station

Didcot Parkway Station

East Car Park

Didcot Parkway Station

Foxhall Car Park

Evesham

Evesham Station

Exeter Central

Exeter Central Station

Exeter St Davids Station

Main Car Park

Exeter St Davids Station

Main Car Park 2

Exeter St Davids Station

Overflow Car Park

Exeter St Davids Station

Wards Yard Car Park

Falmouth

Falmouth Docks Station

Frome

Frome Station

Gloucester

Gloucester Station

Goring & Streatley

Goring & Streatley Station

Hayes & Harlington

Hayes & Harlington Station

Henley On Thames

Henley On Thames Station

Hungerford

Hungerford Station&am

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