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Swanley passengers trapped on train

 

More than 100 rail passengers endured a nightmare journey home as the severe weather saw them trapped on their train for seven hours

Leaving London Victoria at 8pm on Monday, the Southeastern service ran into trouble near Otford at around 9pm, when ice on the track made the way impassable

After three hours work by engineers from Southeastern and Network Rail, the train was still unable to move and the decision was made to transfer passengers to a rescue train, a process which took a further three hours.

A spokesman for the rail company said: “We worked with Network Rail to try and get the train moving again and tried several things to get it running. “Ultimately, we needed to arrange for people to walk to a ‘rescue’ train to take them to a station.”

Bringing the rescue vehicle to the stricken train, turning off all electricity in the area to allow passengers to walk safely from one train to the other, and then rebooting the electrics led to the long delay.

Taken to Swanley railway station just after 3am on Tuesday, passengers had to wait for transport to be provided to continue their journey.

The spokesman added: “Buses and taxis were arranged to take them home, although this proved difficult too because of road conditions.

“We’re sorry these passengers had such a long and difficult journey home and thank them for their patience and kind words of praise about the onboard conductor and driver.”

Passengers have been promised compensation and should receive a letter from Southeastern within the next few days.

Any passengers who did not give their contact details to rail staff on the night should write to contact the company to claim compensation.

Were you stuck on this train? Call the Times on 01474 320749 or e-mail michael.adkins@archant.co.uk

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